The Customers are advised to read and understand these Terms carefully before using the Services and the same shall be binding on the Customer without any objection.

1. INTRODUCTION:

These terms and conditions ("Terms of Use") are applicable to the access and/or use of the Application/Platform of RAJKAMAL JEWELLERS, a Company incorporated under the Indian Companies Act 1956/2013.

This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable. It does not require physical or digital signatures.

The Platform offers services like buying, selling, gifting, and redemption of purchased Gold. The purchased Digital Gold can be redeemed from the retail store of RAJKAMAL JEWELLERS or through redemption requests placed online.

The Platform does not provide any returns or interest on transactions. Customers must undertake due diligence before using the Platform.

2. DEFINITIONS:

Customer: Any individual transacting using the Platform to buy, sell, or redeem Gold.

Gold: 24 Karat gold of 99.5% purity, offered under the brand name “RAJKAMAL JEWELLERS Digital Gold”.

Bullion: Precious metals like Gold, Silver, or Platinum purchased by the customer.

Digital Gold Account: Customer’s gold savings account created on the Platform.

Force Majeure Event: Events beyond control such as natural disasters, riots, wars, or hacking.

Platform: The official website/mobile app www.rajkamaljeweller.com
and any physical points of sale.

3. TERMS AND CONDITIONS OF SERVICES:

RAJKAMAL JEWELLERS provides gold sale, safekeeping/vaulting, and related services. All gold transactions are under the brand “RAJKAMAL JEWELLERS Digital Gold.”

The company does not guarantee any returns. Customers must verify purity, terms, and documentation before transacting.

Services are provided on an “AS IS” basis. The company is not liable for device or data failures. Only persons competent to contract under the Indian Contract Act, 1872, can use the Platform.

4. SAFEKEEPING / VAULTING OF GOLD:

Gold purchased is securely stored with RAJKAMAL JEWELLERS in its vaults.

Free storage is available for a limited period, after which storage charges apply.

Insurance coverage is provided for stored gold against standard risks (fire, theft, etc.).

Events not covered by insurance (war, radiation, etc.) may pose a risk.

5. FORCE MAJEURE:

RAJKAMAL JEWELLERS is not liable for delays or failures caused by events like natural calamities, strikes, wars, or system failures.

6. TERMINATION OF SERVICES:

RAJKAMAL JEWELLERS may suspend or terminate services at any time for breach or insolvency. Upon termination, fractional gold holdings below 1 gram may be sold, and proceeds credited to the customer’s account.

GOVERNING LAW:

All disputes are subject to Arkalgud, Karnataka jurisdiction and governed by the laws of India. Arbitration will follow the Arbitration and Conciliation Act, 1996.

PART II – CREATION OF DIGITAL GOLD ACCOUNT:

Customers must complete KYC before using the service. RAJKAMAL JEWELLERS reserves the right to verify or terminate accounts for incorrect or false information.

Customers must maintain confidentiality of their account credentials and notify the company of unauthorized access.

PURCHASE OF GOLD:

Minimum purchase value: ₹100.

Prices are market-linked and may fluctuate.

Payments are accepted via approved digital methods.

Orders cannot be cancelled once placed.

Rejected orders (due to invalid KYC) will be refunded to the customer’s linked account.

REDEMPTION OF GOLD:

Customers can:

Sell back gold for cash (after 7 days of purchase).

Redeem for jewellery at RAJKAMAL JEWELLERS retail stores.

Home delivery option may be provided (currently not active).

Redemption requires OTP verification and payment of making charges for jewellery.

USE OF PLATFORM:

Customers must use the Platform only for personal purposes. Any data shared will be processed under the company’s privacy policy.

SUSPENSION / CLOSURE OF ACCOUNT:

RAJKAMAL JEWELLERS may suspend accounts showing fraudulent activity. Customers must report discrepancies within 7 days of the transaction.

FEES:

Storage and transaction fees apply as mentioned on the Platform. All payments are in INR and non-refundable.

MEMBER ELIGIBILITY:

Only Indian residents legally capable of contracting under Indian law can use the Platform.

ABSENCE OF RELATIONSHIP:

RAJKAMAL JEWELLERS acts only as a seller; no advisory or partnership relationship exists. Gold prices fluctuate, and the company provides no investment guarantees.

ELECTRONIC ORDER RISKS:

The company is not responsible for internet failures, delays, or order transmission errors.

FEEDBACK:

Customers may post reviews, which RAJKAMAL JEWELLERS can use or display for promotional purposes.

CONFIDENTIALITY:

Customer data is kept confidential and used only as required by law or for service purposes.

INTELLECTUAL PROPERTY:

All trademarks, content, and material on the Platform are owned by RAJKAMAL JEWELLERS and protected by Indian law.

LINKS TO THIRD-PARTY WEBSITES:

The company is not responsible for third-party sites or their content linked from the Platform.

INDEMNIFICATION:

Customers agree to indemnify RAJKAMAL JEWELLERS against all losses arising from misuse, fraud, or breach of terms.

DISCLAIMER OF WARRANTIES:

All services are provided “as is.” RAJKAMAL JEWELLERS is not liable for any damages arising from the use of the Platform or data loss.

LIMITATION OF LIABILITY:

The company’s liability is limited; it is not responsible for any indirect or consequential damages.

GRIEVANCE REDRESSAL:

Email: rajkamaljewellersark@gmail.com

AMENDMENTS:

RAJKAMAL JEWELLERS reserves the right to amend these Terms at any time. Updated terms will be posted on the Platform.